Incidentsby GlyphIncreased latency and errors across some services
Aug 19, 20:01 UTCAug 19, 21:14 UTC
Duration
1h 13m
Impact
Minor
Root cause
Not disclosed
Affirm, 90 days
3 incidents
Affected
USAffirm Purchase API - USAffirm Checkout - USAffirm Transactions API - USAffirm Mobile App - USAffirm Prequalification - US
Final update
This incident has been resolved.
Timeline
- Resolved · Aug 19, 21:14 UTC
This incident has been resolved.
- Monitoring · Aug 19, 20:51 UTC
All systems are operational. We are continuing to monitor for stability.
- Investigating · Aug 19, 20:32 UTC
We are seeing a partial outage as well with our checkout and pre qualification services. We are continuing to investigate and working towards mitigation.
- Investigating · Aug 19, 20:14 UTC
Starting at around 12:30p PST, we saw an increase an errors and latency across some of our services. We see that services that customers use to repay loans are affected, mainly within the Affirm mobile apps. We also see increased latencies on some endpoints related to our checkout flow. Lastly, we see that some instances of the Transactions API are experiencing latency and degradation. We are exploring options to mitigate the issue as soon as possible.
- Investigating · Aug 19, 20:01 UTC
We are currently investigating this issue.