Incidentsby GlyphSMS network issues causing authentication failures for consumers
Jul 3, 06:29 UTCJul 3, 13:26 UTC
Duration
6h 58m
Impact
Informational
Root cause
Not disclosed
Affirm, 90 days
3 incidents
Affected
Not listed by the vendor.
Final update
This incident has been resolved.
Timeline
- Resolved · Jul 3, 13:26 UTC
This incident has been resolved.
- Monitoring · Jul 3, 06:40 UTC
SMS failure rates have normalized, and authentication rates are back to normal. Our team is continuing to monitor.
- Investigating · Jul 3, 06:29 UTC
Our team is aware of elevated failure rates on authentication due to SMS PIN delivery failures. This appears to be related to carrier network degradation. We believe users are able to retry and successfully authenticate.