SMS network issues causing authentication failures for consumers
Jul 3, 06:29 UTCJul 3, 13:26 UTC
Duration
6h 58m
Impact
Informational
Root cause
Not disclosed
Affirm, 90 days
1 incidents
Affected
Not listed by the vendor.
Final update
This incident has been resolved.
Timeline
- Resolved · Jul 3, 13:26 UTC
This incident has been resolved.
- Monitoring · Jul 3, 06:40 UTC
SMS failure rates have normalized, and authentication rates are back to normal. Our team is continuing to monitor.
- Investigating · Jul 3, 06:29 UTC
Our team is aware of elevated failure rates on authentication due to SMS PIN delivery failures. This appears to be related to carrier network degradation. We believe users are able to retry and successfully authenticate.
More from Affirm
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Aug 1221:12 UTC | Affirm Services Degradation | minor | 48m |
| Jun 2214:36 UTC | Checkout Degradation | minor | 29m |
| Jun 1723:22 UTC | Sandbox checkout confirm_loan failures | minor | 1h 22m |
| Jun 1015:06 UTC | CA Checkout Degradation | major | 52m |
| Jun 408:01 UTC | Checkout Degradation | minor | 1h 35m |
| Jun 319:00 UTC | Degradation on Sandbox APIs | major | 1h 49m |
Sources: vendors' own status pages, published postmortems and SEC 8-K Item 1.05 filings, read daily. Times as reported. Logos via logo.dev; trademarks belong to their owners.