Checkout Degradation in US/CA

Final update

This incident has been resolved.

1. Resolved · Mar 5, 03:11 UTC
   This incident has been resolved.
2. Monitoring · Mar 5, 02:03 UTC
   We are implementing a permanent fix to the mitigated issue. Checkout activity remains healthy. We will monitor the results and resolve the incident once efficacy of said fix has been confirmed.
3. Monitoring · Mar 5, 01:15 UTC
   Affirm's systems remain stable and we are making progress determining root cause. More updates will come shortly.
4. Monitoring · Mar 5, 00:38 UTC
   We have maintained normal availability since the mitigation. We are continuing to dig into root causes on this issue.
5. Monitoring · Mar 5, 00:06 UTC
   We have maintained normal availability since the mitigation. We are continuing to dig into root causes on this issue.
6. Identified · Mar 4, 23:47 UTC
   We have performed a mitigation and have observed checkout availability recovery for all merchants. We will monitor to ensure stability.
7. Investigating · Mar 4, 23:36 UTC
   We are currently investigating a degradation to loan authorization rate, indicating an issue in the checkout flow. We will update with new findings as soon as possible