Customers are unable to reach Canada customer service number
Aug 6, 15:54 UTCAug 6, 17:04 UTC
Duration
1h 10m
Impact
Critical
Root cause
Not disclosed
Affirm, 90 days
1 incidents
Affected
Support & Customer Service - Canada
Final update
All services are now functioning as expected.
Timeline
- Resolved · Aug 6, 17:04 UTC
All services are now functioning as expected.
- Identified · Aug 6, 16:02 UTC
We have identified the cause and are continuing to work on a fix for the customer service call center disruption.
- Investigating · Aug 6, 15:54 UTC
We are currently investigating the issue.
More from Affirm
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Aug 1221:12 UTC | Affirm Services Degradation | minor | 48m |
| Jun 2214:36 UTC | Checkout Degradation | minor | 29m |
| Jun 1723:22 UTC | Sandbox checkout confirm_loan failures | minor | 1h 22m |
| Jun 1015:06 UTC | CA Checkout Degradation | major | 52m |
| Jun 408:01 UTC | Checkout Degradation | minor | 1h 35m |
| Jun 319:00 UTC | Degradation on Sandbox APIs | major | 1h 49m |
Sources: vendors' own status pages, published postmortems and SEC 8-K Item 1.05 filings, read daily. Times as reported. Logos via logo.dev; trademarks belong to their owners.