Incidentsby GlyphThird-party outage causing PIX payment failures
Jul 25, 16:09 UTCJul 25, 23:34 UTC
Duration
7h 26m
Impact
Minor
Root cause
Not disclosed
Airwallex, 90 days
8 incidents
Affected
PaymentsProduct - Payments
Final update
From 15:00 on 2026-07-24 to 21:24 UTC on 2026-07-25, we observed an issue external to Airwallex impacting PIX payments. The issue is resolved and all affected systems are restored to full functionality.
Timeline
- Resolved · Jul 25, 23:34 UTC
From 15:00 on 2026-07-24 to 21:24 UTC on 2026-07-25, we observed an issue external to Airwallex impacting PIX payments. The issue is resolved and all affected systems are restored to full functionality.
- Monitoring · Jul 25, 22:27 UTC
As of 21:24 UTC on 2026-07-25, the issue affecting PIX payments has been remediated. We are monitoring our own service metrics to ensure continued stability.
- Identified · Jul 25, 16:24 UTC
We will provide updates as more information becomes available.
- Investigating · Jul 25, 16:09 UTC
From 15:00 UTC on 2026-07-24, we have observed an issue affecting PIX payments. The issue has been identified and is under investigation by our payments partner. The issue is external to Airwallex.
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