Incidentsby GlyphDegraded performance of Payments in HK region
Jul 16, 02:36 UTCJul 16, 02:55 UTC
Duration
19m
Impact
Minor
Root cause
Not disclosed
Airwallex, 90 days
8 incidents
Affected
Hong KongPaymentsProduct - PaymentsData center - Hong Kong
Final update
From 02:10 to 02:42 UTC on July 16 2025, we experienced degraded performance in Payments services, resulting in Payments APIs timing out in the HK region. The issue has been resolved by scaling.
Timeline
- Resolved · Jul 16, 02:55 UTC
From 02:10 to 02:42 UTC on July 16 2025, we experienced degraded performance in Payments services, resulting in Payments APIs timing out in the HK region. The issue has been resolved by scaling.
- Investigating · Jul 16, 02:40 UTC
We are continuing to investigate this issue.
- Investigating · Jul 16, 02:36 UTC
Starting 02:10 UTC, we have observed an issue resulting in payment acquiring transactions timeout. Our team is actively investigating and will update as soon as more information is available.
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