Unified Portal Inaccessible Globally
Sep 8, 14:14 UTCSep 8, 20:37 UTC
Duration
6h 24m
Impact
Critical
Root cause
Not disclosed
Arctic Wolf, 90 days
16 incidents
Affected
Portal-Log SearchPortal-Data ExplorerPortal-Documentation & Support PortalUSA - Portal-Log SearchUSA - Portal-Data ExplorerUSA - Portal-Documentation & Support PortalCA - Portal-Log SearchCA - Portal-Data ExplorerCA - Portal-Documentation & Support PortalEMEA - Portal-Log SearchEMEA - Portal-Data ExplorerEMEA - Portal-Documentation & Support PortalAPAC - Portal-Log SearchAPAC - Portal-Data Explorer
Final update
The issue affecting Unified Portal accessibility has been fully resolved as of 09/08/2026 ~15:04 UTC. All services are operating normally.
Timeline
- Resolved · Sep 8, 20:37 UTC
The issue affecting Unified Portal accessibility has been fully resolved as of 09/08/2026 ~15:04 UTC. All services are operating normally.
- Monitoring · Sep 8, 15:31 UTC
After investigating, we discovered that identify management services which authenticate access to the Unified Portal experienced an increase in requests from internal services which resulted in degraded Unified Portal performance, and in some cases the inability to access the Unified Portal. After these increased requests were canceled by Arctic Wolf teams the Unified Portal began to stabilize and access issues began resolving. Access should now be recovering for all users. We are currently monitoring Unified portal stability. Next update: 09/08/26 20:00 UTC
- Investigating · Sep 8, 14:14 UTC
We are aware of an issue affecting accessibility to the Unified Portal Users may be presented with an error message on login screen while accessing the Portal. Our team has been alerted and is investigating. Next Update: 09/08/26 16:00 UTC
More from Arctic Wolf
Full historyUnified Portal and MSP Portal is inaccessible, Globallylasted 17h 28mAMED Console - Issue Loading Certain Managed Endpoint Dashboard Tabslasted 1h 37mArctic Wolf Public Website Unavailablelasted 11mDevice Policies not populating sporadically in AED Console for US regionlasted 21h 7mLogins impacted on the Aurora EDR console in APAC Regionlasted 3h 54mAurora EDR - new BDE Configuration and new rule delivery disruption in South America regionlasted 0m