Aurora Endpoint Console - Subset of fields experiencing a parsing error

Final update

The issue affecting Aurora Endpoint Console has been fully resolved as of 08/28/26 01:26 UTC. All services are operating normally and corrupted data has been restored. Incident Window: 08/24/26 15:05 UTC - 08/28/26 01:26 UTC

1. Resolved · Aug 28, 13:55 UTC
   The issue affecting Aurora Endpoint Console has been fully resolved as of 08/28/26 01:26 UTC. All services are operating normally and corrupted data has been restored. Incident Window: 08/24/26 15:05 UTC - 08/28/26 01:26 UTC
2. Monitoring · Aug 27, 19:58 UTC
   Implementation of fix in co-ordination with our upstream Vendor has completed preventing additional data corruption. We have begun restoring corrupted data to resolve display issue Users may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters. Next Update: 08/28/26 15:00 UTC
3. Monitoring · Aug 27, 17:51 UTC
   Implementation of fix in co-ordination with our upstream Vendor continues. Users may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters. Next Update: 08/27/26 22:00 UTC
4. Monitoring · Aug 27, 14:00 UTC
   We have identified a fix and is currently being implemented in co-ordination with our upstream Vendor to restore Aurora Endpoint Console. Users may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters. Next Update: 08/27/26 18:00 UTC
5. Identified · Aug 26, 20:54 UTC
   We are continuing to investigate the issue which is affecting Aurora Endpoint Console. Our team is currently working with our upstream Vendor. Users may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters. Next Update: 08/27/26 16:00 UTC
6. Identified · Aug 26, 18:58 UTC
   We are continuing to investigate the issue which is affecting Aurora Endpoint Console. Our team is currently working with our upstream Vendor. Users may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters.  Next Update: 08/26/26 22:00 UTC
7. Identified · Aug 26, 15:39 UTC
   We are continuing to investigate the issue which is affecting Aurora Endpoint Console. Our team continues to escalate the issue with our upstream Vendor. Users may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters. Next Update: 08/26/26 20:00 UTC
8. Identified · Aug 26, 12:04 UTC
   We are continuing to investigate the issue which is affecting Aurora Endpoint Console. Our team continues to escalate the issue with our upstream Vendor. Users may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters. Next Update: 08/26/26 16:00 UTC
9. Identified · Aug 25, 19:34 UTC
   We are continuing to investigate the issue which is affecting Aurora Endpoint Console. Our team has identified the error and is working with the upstream Vendor to investigate. Users may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters. Next Update: 08/26/26 12:00 UTC
10. Identified · Aug 25, 16:23 UTC
    We are continuing to investigate the issue which is affecting Aurora Endpoint Console. Our team has identified the error and has engaged upstream Vendor to investigate. Users may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters. Next Update: 08/25/26 20:00 UTC
11. Identified · Aug 24, 19:53 UTC
    We are continuing to investigate the issue which is affecting Aurora Endpoint Console. Our team has identified the error and working towards a resolution Users may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters. Next Update: 08/25/26 17:00 UTC
12. Identified · Aug 24, 17:55 UTC
    We are continuing to investigate the issue which is affecting Aurora Endpoint Console. Users may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters. Next Update: 08/24/26 20:00 UTC
13. Identified · Aug 24, 15:47 UTC
    We are aware of an issue affecting Aurora Endpoint Console. Users may experience some fields returning corrupted data. Endpoints remain protected as this graphical issue does not impact Protect/Focus functionality Our team has identified the error and are implementing a resolution. Next Update: 08/24/26 18:00 UTC