ESET Sensor Connectivity Issue

Final update

Arctic Wolf resources have verified recovery of ESET Cloud sensors Connectivity. The incident is resolved.

1. Resolved · Aug 7, 14:14 UTC
   Arctic Wolf resources have verified recovery of ESET Cloud sensors Connectivity. The incident is resolved.
2. Monitoring · Aug 6, 19:17 UTC
   Vendor ESET have implemented a fix for the affected Sensors. Arctic Wolf will be validating the recovery and stability of the services overnight. Next Update: 08/07/26 16:00 UTC
3. Monitoring · Aug 6, 18:07 UTC
   Vendor ESET have implemented a fix for the affected Sensors. Arctic Wolf is currently validating the recovery and stability of the services from our end. Next Update: 08/06/26 20:00 UTC
4. Investigating · Aug 6, 16:04 UTC
   We are continuing to investigate the issue which is affecting ESET Sensor connectivity.. Users may continue to receive "Invalid Credentials" error messages for affected Sensors. Next Update: 08/06/26 18:00 UTC
5. Investigating · Aug 6, 15:08 UTC
   We are continuing to investigate the issue which is affecting ESET Sensor connectivity.. Users may continue to receive "Invalid Credentials" error messages for affected Sensors. Next Update: 08/06/26 16:00 UTC
6. Investigating · Aug 6, 13:46 UTC
   We are aware of an issue affecting ESET Sensor connectivity. Users may receive "Invalid Credentials" error messages for affected Sensors. Our team has been alerted and is investigating the issue . Next Update: 08/06/26 15:00 UTC