For a limited number of customers, activation for new products on some tenants is blocked

Final update

100% resolved and services running normally

1. Resolved · Oct 4, 17:20 UTC
   100% resolved and services running normally
2. Monitoring · Oct 4, 17:01 UTC
   99% of issues fixed and services are back to normal. Last 1% are manually begin fixed
3. Monitoring · Oct 4, 16:20 UTC
   We've solved 52% of the issues and are still on track to recover 100% within the original timeframe
4. Monitoring · Oct 4, 15:47 UTC
   We've solved 15% of the issues and have a plan to recover 100% exponentially within the hour
5. Identified · Oct 4, 15:01 UTC
   We started fixing the affected tenants, we will post an update on the estimated time to resolve all tenants in the next hour
6. Identified · Oct 4, 14:28 UTC
   We identified an issue with the product provisioning service. We identified the issue and we are working on a fix. We will post an update in the next hour with estimated fix time