Service Degradation – Polaris

Final update

We are pleased to confirm that the previously reported issue affecting the performance for a subset of customers due to an ongoing downtime from Google has been fully resolved, and normal service has been restored as of 7:12 PM UTC. All systems are now operating as expected. Our teams will continue to monitor closely to ensure ongoing stability. We appreciate your patience and understanding throughout this incident. Should you experience any further issues, please contact our support team.

1. Resolved · Sep 1, 19:27 UTC
   We are pleased to confirm that the previously reported issue affecting the performance for a subset of customers due to an ongoing downtime from Google has been fully resolved, and normal service has been restored as of 7:12 PM UTC. All systems are now operating as expected. Our teams will continue to monitor closely to ensure ongoing stability. We appreciate your patience and understanding throughout this incident. Should you experience any further issues, please contact our support team.
2. Monitoring · Sep 1, 17:07 UTC
   The services have been restored and we are monitoring it closely. Current Progress: • No data integrity or security concerns have been identified at this time. • We will update again in 60 minutes or earlier. Thank you for your continued patience.
3. Investigating · Sep 1, 16:03 UTC
   We are currently investigating a service degradation that may be affecting the performance for a subset of customers due to an ongoing downtime from Google. The issue was detected by our monitoring teams at 2:50PM UTC, and we are actively assessing the scope and customer impact. A further update will be provided within 60 minutes, or sooner as new/additional information becomes available. We appreciate your patience as we work through this.