Incidentsby Glyph
Media Library / asset visibility
Aug 13, 17:04 UTCAug 14, 17:45 UTC
Duration
24h 41m
Impact
Minor
Root cause
Not disclosed
Cloudinary, 90 days
6 incidents
Affected
Media Delivery
Final update
This incident has been resolved.
Timeline
- Resolved · Aug 14, 17:45 UTC
This incident has been resolved.
- Monitoring · Aug 13, 20:11 UTC
A fix has been implemented and we are monitoring the results.
- Identified · Aug 13, 19:10 UTC
We have identified the root cause of the issue affecting asset visibility in the Media Library. Our engineering team is actively working on a resolution. Asset delivery is not impacted. We will provide another update as soon as more information is available.
- Investigating · Aug 13, 17:04 UTC
Since approximately 12:30 UTC, some users may experience issues where assets not appearing when browsing folders in the Media Library. Affected assets remain available and may still be accessible through search. Our team is investigating the issue and working to restore normal folder visibility. We will provide another update as soon as more information is available.
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