Confluent Cloud Service Outage
Feb 3, 21:33 UTCFeb 4, 00:48 UTC
Duration
3h 15m
Impact
Major
Root cause
Config change
Confluent, 90 days
16 incidents
Affected
Confluent Cloud
Final update
The issue has been resolved and services are operating normally. The root cause was a networking configuration change in the us-west-2 region that caused client connection issues starting at approximately 21:33 UTC, resulting in intermittent service disruption across several Confluent Cloud services, including Kafka, Flink, Metrics API, Logging, Provisioning, and Authentication. The change was reverted, and as of 00:20 UTC, services have been fully restored.
Timeline
- Resolved · Feb 4, 00:48 UTC
The issue has been resolved and services are operating normally. The root cause was a networking configuration change in the us-west-2 region that caused client connection issues starting at approximately 21:33 UTC, resulting in intermittent service disruption across several Confluent Cloud services, including Kafka, Flink, Metrics API, Logging, Provisioning, and Authentication. The change was reverted, and as of 00:20 UTC, services have been fully restored.
- Monitoring · Feb 4, 00:08 UTC
Confluent has identified the cause of the issue and reverted the related configuration change. During the incident, some Kafka clusters experienced intermittent connectivity issues, and some control plane services, including metrics, logging, authentication, and new cluster provisioning, were briefly impacted. The issue has been mitigated, services are stable, and we continue to monitor.
- Identified · Feb 3, 23:25 UTC
We’ve identified the cause of the connection issues and are reverting a recent configuration change. Service stability is improving as the rollback progresses. We’ll continue monitoring and provide an update once all services are confirmed restored.
- Investigating · Feb 3, 21:33 UTC
We are currently investigating this issue.
More from Confluent
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2311:47 UTC | Confluent Cloud Console Degraded (All Regions) and Multiple Services Impacted in AWS us-west-2 | major | 11h 30m |
| Sep 2215:09 UTC | Elevated error rates in Azure Germany West Central region | major | 4h 50m |
| Sep 2116:15 UTC | Confluent Cloud Console Degraded (All Regions) and Multiple Services Impacted in AWS us-west-2 | major | 9h 16m |
| Sep 1717:49 UTC | Confluent Cloud Metrics API experienced elevated latency and error rates | none | 0m |
| Sep 1523:59 UTC | Multiple Confluent Cloud services are in a degraded state - All regions | major | 1h 22m |
| Sep 820:01 UTC | Connectivity degradation - AWS us-east-1 | major | 17h |
Also caused by configuration change
All| Started | Vendor | Incident | Impact | Duration |
|---|---|---|---|---|
| Sep 2423:36 UTC |  Render | Key Value service restartsRender | minor | 0m |
| Sep 2414:08 UTC |  HubSpot | The Salesforce integration is unavailable for some customersHubSpot | none | 7h 18m |
| Sep 2218:20 UTC |  Twilio | Phone Number APIs and Console Were Returning Incorrect 404 ResponsesTwilio | none | 0m |
| Sep 1622:30 UTC |  Cloudflare | Hyperdrive Elevated Origin Connection Failure RatesCloudflare | none | 0m |
| Sep 1211:04 UTC |  Slack | Some customers experiencing blurry image previews and download issuesSlack | minor | 8h 56m |
| Sep 1107:18 UTC |  Snowflake | INC20000213Snowflake | critical | 6h 1m |
Sources: vendors' own status pages, published postmortems and SEC 8-K Item 1.05 filings, read daily. Times as reported. Logos via logo.dev; trademarks belong to their owners.