Degraded experience on mobile Android users
May 24, 00:41 UTCJun 7, 19:40 UTC
Duration
14d 18h
Impact
Minor
Root cause
Not disclosed
Dropbox, 90 days
5 incidents
Affected
Mobile Application
Final update
This incident has been resolved. Users are advised to download the latest version of the mobile application.
Timeline
- Resolved · Jun 7, 19:40 UTC
This incident has been resolved. Users are advised to download the latest version of the mobile application.
- Identified · May 28, 17:25 UTC
We are continuing to work on a fix for this issue.
- Identified · May 24, 20:21 UTC
Some users may continue to have a degraded experience on mobile Android. The issue has been identified and a fix will be implemented.
- Investigating · May 24, 00:41 UTC
Some users may have a degraded experience on mobile Android. We are currently investigating this issue.
More from Dropbox
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 921:36 UTC | Some customers are unable to access certain website routes and features. | major | 59m |
| Sep 322:13 UTC | Customer support via telephone may be unavailable for some users | minor | 6h 49m |
| Aug 2523:14 UTC | Some Dropbox Protect features are not working correctly | minor | 11h 47m |
| Aug 2113:18 UTC | Dropbox is not working as expected for some users | minor | 1h 55m |
| Jul 2315:12 UTC | Dropbox is not working as expected for some users | minor | 25m |
| Jun 819:43 UTC | Shared content downloads are degraded | minor | 3d 21h |
Sources: vendors' own status pages, published postmortems and SEC 8-K Item 1.05 filings, read daily. Times as reported. Logos via logo.dev; trademarks belong to their owners.