Single Sign-On (SSO) may not be working as expected
May 13, 15:31 UTCMay 14, 00:14 UTC
Duration
8h 43m
Impact
Informational
Root cause
Not disclosed
Dropbox, 90 days
5 incidents
Affected
Support ServicesWebsite
Final update
SSO is back up and running! Thanks for bearing with us.
Timeline
- Resolved · May 14, 00:14 UTC
SSO is back up and running! Thanks for bearing with us.
- Identified · May 13, 17:17 UTC
The issue has been identified and a fix is being implemented.
- Investigating · May 13, 15:31 UTC
Single Sign-On (SSO) may not be working as expected for some users. We are working to fix the problem as quickly as we can. We’ll share another update shortly.
More from Dropbox
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 921:36 UTC | Some customers are unable to access certain website routes and features. | major | 59m |
| Sep 322:13 UTC | Customer support via telephone may be unavailable for some users | minor | 6h 49m |
| Aug 2523:14 UTC | Some Dropbox Protect features are not working correctly | minor | 11h 47m |
| Aug 2113:18 UTC | Dropbox is not working as expected for some users | minor | 1h 55m |
| Jul 2315:12 UTC | Dropbox is not working as expected for some users | minor | 25m |
| Jun 819:43 UTC | Shared content downloads are degraded | minor | 3d 21h |
Sources: vendors' own status pages, published postmortems and SEC 8-K Item 1.05 filings, read daily. Times as reported. Logos via logo.dev; trademarks belong to their owners.