Incidentsby IbisText Outage
Apr 9, 09:30 UTCApr 9, 07:00 UTC
Duration
0m
Impact
Critical
Root cause
Not disclosed
HappyRobot, 90 days
7 incidents
Affected
Not listed by the vendor.
Final update
We have restored the Text service. The root cause was identified and a fix has been implemented. Service is now operating normally.
Timeline
- Resolved · Apr 9, 07:00 UTC
We have restored the Text service. The root cause was identified and a fix has been implemented. Service is now operating normally.
- Identified · Apr 9, 00:30 UTC
We are aware of reports regarding issues with our Voice service. Our engineering team is currently investigating the situation to determine the root cause. We will provide an update as soon as more information is available.
More from HappyRobot
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2810:26 UTC9 days ago | SMS Delivery Degradation in Spain (Third-Party Provider) | minor | 3h 45m |
| Sep 1606:32 UTC3 weeks ago | Degraded performance | minor | 3h 12m |
| Sep 1008:02 UTC3 weeks ago | Degraded WhatsApp agent functionality, impact limited to WhatsApp channel | minor | 31h 8m |
| Aug 1718:30 UTC7 weeks ago | Voice Service Degradation | major | 1h 31m |
| Aug 510:08 UTC2 months ago | SSO Users unable to access a subset of ui features | minor | 1h 49m |
| Jul 2907:12 UTC2 months ago | Python Nodes partially degraded | minor | 0m |