Incidentsby IbisWe are investigating the performance degradation on the voice and text agents.
May 24, 14:55 UTCMay 24, 15:16 UTC
Duration
21m
Impact
Minor
Root cause
Not disclosed
HappyRobot, 90 days
7 incidents
Affected
Not listed by the vendor.
Final update
services are back to operational.
Timeline
- Resolved · May 24, 15:16 UTC
services are back to operational.
- Investigating · May 24, 14:55 UTC
Some of the voice and text agents doesnt seem to perform as expected. We are taking a look.
More from HappyRobot
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2810:26 UTC9 days ago | SMS Delivery Degradation in Spain (Third-Party Provider) | minor | 3h 45m |
| Sep 1606:32 UTC3 weeks ago | Degraded performance | minor | 3h 12m |
| Sep 1008:02 UTC3 weeks ago | Degraded WhatsApp agent functionality, impact limited to WhatsApp channel | minor | 31h 8m |
| Aug 1718:30 UTC7 weeks ago | Voice Service Degradation | major | 1h 31m |
| Aug 510:08 UTC2 months ago | SSO Users unable to access a subset of ui features | minor | 1h 49m |
| Jul 2907:12 UTC2 months ago | Python Nodes partially degraded | minor | 0m |