Incidentsby IbisCall activity impacted with an external telephony provider incident
Jul 6, 10:30 UTCJul 6, 17:50 UTC
Duration
7h 20m
Impact
Major
Root cause
Not disclosed
HappyRobot, 90 days
7 incidents
Affected
Not listed by the vendor.
Final update
The incident has been resolved by the external telephony provider
Timeline
- Resolved · Jul 6, 17:50 UTC
The incident has been resolved by the external telephony provider
- Investigating · Jul 6, 10:30 UTC
We have addressed the issue and monitoring the impact
More from HappyRobot
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2810:26 UTC9 days ago | SMS Delivery Degradation in Spain (Third-Party Provider) | minor | 3h 45m |
| Sep 1606:32 UTC3 weeks ago | Degraded performance | minor | 3h 12m |
| Sep 1008:02 UTC3 weeks ago | Degraded WhatsApp agent functionality, impact limited to WhatsApp channel | minor | 31h 8m |
| Aug 1718:30 UTC7 weeks ago | Voice Service Degradation | major | 1h 31m |
| Aug 510:08 UTC2 months ago | SSO Users unable to access a subset of ui features | minor | 1h 49m |
| Jul 2907:12 UTC2 months ago | Python Nodes partially degraded | minor | 0m |