Some HubSpot tools may be unavailable for some users

Final update

Between 11:00 AM EST (UTC -05:00) and 12:20 PM EST (UTC -05:00), some customers in all affected regions experienced issues with sales tools, specifically quote templates. This was caused by a data integrity issue. As of 12:20 PM EST (UTC -05:00), our sales tools are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.

1. Resolved · Nov 10, 17:36 UTC
   Between 11:00 AM EST (UTC -05:00) and 12:20 PM EST (UTC -05:00), some customers in all affected regions experienced issues with sales tools, specifically quote templates. This was caused by a data integrity issue. As of 12:20 PM EST (UTC -05:00), our sales tools are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.
2. Monitoring · Nov 10, 17:18 UTC
   We've addressed the issue that caused sales tools to be partially unavailable in all regions since 11 AM EST (UTC -05:00). We're monitoring performance closely to ensure the tools recover properly. The information on this page reflects our understanding of the incident and impact at the time of the update.
3. Identified · Nov 10, 17:14 UTC
   We estimate that we will restore service in the next 15 minutes. We are mitigating impact from a data integrity issue which we believe is caused by a bad production configuration change. We are reverting the change. We will be back with an update within 15 minutes. The information on this page reflects our understanding of the incident and impact at the time of the update.
4. Identified · Nov 10, 16:59 UTC
   We estimate that we will restore service in the next 30 minutes We are mitigating impact from a data integrity issue which we believe is caused by a bad production configuration change. We are reverting the change. We will be back with an update within 15 minutes. The information on this page reflects our understanding of the incident and impact at the time of the update.
5. Investigating · Nov 10, 16:44 UTC
   We are investigating an issue impacting some HubSpot tools. We will provide an update when we have more information.