Datto SaaS Protection - Backup Performance Degradation For Customers Hosted On Pod 'aue2-saas-p2'

Final update

This incident has been resolved.

1. Resolved · Oct 26, 19:33 UTC
   This incident has been resolved.
2. Monitoring · Oct 26, 18:17 UTC
   Our R&D team has implemented changes to address the issue and backup success rate metrics for customers hosted on pod 'aue2-saas-p2' have returned to normal levels. We are monitoring for any other issues.
3. Identified · Oct 26, 13:16 UTC
   We are aware of a problem where customers hosted on pod 'aue2-saas-p2' are experiencing backup performance degradation affecting M365 and Google Workspace services. The Kaseya Engineering Team has identified the issue and are actively working to resolve it. Should you have any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/