BMS - US - Multiple Customers Experiencing Resource Unavailable / Record Not Found Errors Across Modules

Final update

This incident has been resolved.

1. Resolved · Nov 4, 16:12 UTC
   This incident has been resolved.
2. Monitoring · Nov 4, 15:07 UTC
   A fix has been implemented and we are monitoring the results.
3. Investigating · Nov 4, 14:32 UTC
   We are continuing to investigate this issue.
4. Investigating · Nov 4, 12:26 UTC
   We are aware of a problem where Multiple customers in the BMS US region are reporting issues accessing various modules, including Service Desk, CRM, and Admin (Support Users). The Kaseya Engineering Team is actively investigating. If you need any assistance, please contact our support team for assistance through the Kaseya Support Portal. To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page.