Incidentsby GlyphDatto SaaS Protection - 500 Error When Accessing SaaS Protection Status Page in Datto Partner Portal
Sep 21, 05:40 UTCSep 21, 20:01 UTC
Duration
14h 21m
Impact
Major
Root cause
Not disclosed
Kaseya, 90 days
89 incidents
Affected
Status ComponentsDatto Partner Portal - Status Components
Final update
This incident has been resolved.
Timeline
- Resolved · Sep 21, 20:01 UTC
This incident has been resolved.
- Monitoring · Sep 21, 18:56 UTC
A fix has been implemented and we are monitoring the results.
- Identified · Sep 21, 09:25 UTC
The system is recovering after the R&D team took steps to resolve the issue. Some customer may still experience issues accessing the SaaS Protection Status Page while the system is recovering.
- Monitoring · Sep 21, 08:55 UTC
A fix has been implemented and we are monitoring the results.
- Identified · Sep 21, 08:47 UTC
The issue has been identified and a fix is being implemented.
- Investigating · Sep 21, 05:40 UTC
We are aware of a problem where Datto SaaS Protection Partners were receiving a 500 error when attempting to access the SaaS Protection Status Page within the Datto Partner Portal. The Kaseya Engineering Team has been involved and they are investigating the issue.
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