Incidentsby GlyphDatto BCDR - UK Region - Offsite Synchronization Failures Affecting a Subset of Devices
Nov 3, 18:58 UTCNov 6, 13:32 UTC
Duration
2d 18h
Impact
Minor
Root cause
Not disclosed
Kaseya, 90 days
89 incidents
Affected
Off-Site SynchronizationDatto BCDR Devices - Off-Site Synchronization
Final update
This incident has been resolved.
Timeline
- Resolved · Nov 6, 13:32 UTC
This incident has been resolved.
- Monitoring · Nov 5, 14:15 UTC
A fix has been implemented and we are monitoring the results.
- Identified · Nov 4, 19:55 UTC
The issue has been identified and a fix is being implemented.
- Investigating · Nov 3, 18:58 UTC
We are aware of a problem where a subset of Datto BCDR users in the UK region may experience degraded offsite performance, potentially impacting synchronization operations. The Kaseya Engineering Team is currently investigating the issue and working towards a resolution. If you need any assistance, please contact our support team for assistance through the Kaseya Support Portal. To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page.
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