Datto Saas Protection- Partners Unable to Access Clients Hosted on Node isw1-bfyii-1134

Final update

This incident has been resolved.

1. Resolved · Oct 23, 17:53 UTC
   This incident has been resolved.
2. Monitoring · Oct 15, 12:04 UTC
   The Kaseya R&D Team implemented a fix, and as a result, the clients hosted on the node are now accessible and full functionality is restored. We are currently monitoring the health of the service and the progress with which the service is working through the queued backups. The estimated time for full recovery is up to 8 hours.
3. Investigating · Oct 15, 10:52 UTC
   We are aware of an issue where some Datto SaaS Protection Partners are unable to access customer accounts hosted on the isw1-bfyii-1134 node The Kaseya Engineering Team is investigating the issue. If you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for the latest updates: https://status.kaseya.com/