Incidentsby GlyphDatto SaaS Protection - Service disruption for customers hosted on node 'aue1-bfyii-2213'
Oct 1, 19:58 UTCOct 2, 14:22 UTC
Duration
18h 25m
Impact
Major
Root cause
Not disclosed
Kaseya, 90 days
89 incidents
Affected
SaaS Protection BackupsSaaS Protection Console LoginSaaS Protection Seat ManagementSaaS Protection Restores/ExportsDatto SaaS Protection - SaaS Protection BackupsDatto SaaS Protection - SaaS Protection Console LoginDatto SaaS Protection - SaaS Protection Seat ManagementDatto SaaS Protection - SaaS Protection Restores/Exports
Final update
This incident has been resolved.
Timeline
- Resolved · Oct 2, 14:22 UTC
This incident has been resolved.
- Monitoring · Oct 1, 20:47 UTC
Our R&D team has resolved the issue and customers hosted on 'aue1-bfyii-2213' should now be accessible and accounts are functioning normally. We are monitoring for any other issues.
- Identified · Oct 1, 20:21 UTC
The issue has been identified and a fix is being implemented.
- Investigating · Oct 1, 19:58 UTC
We are aware of a problem where Datto SaaS Protection customers hosted on V2 node 'aue1-bfyii-2213' are experiencing a disruption to SaaS Protection services. The Kaseya Engineering Team is currently investigating. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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