Datto SaaS Protection - Service disruption for customers hosted on node 'aue1-bfyii-1533'

Final update

This incident has been resolved.

1. Resolved · Oct 26, 20:02 UTC
   This incident has been resolved.
2. Monitoring · Oct 26, 18:01 UTC
   Our R&D team has identified the issue and a fix has been implemented. All customers hosted on node 'aue1-bfyii-1533' are accessible again accounts are functioning normally. We are monitoring for any other issues.
3. Investigating · Oct 26, 14:17 UTC
   We are aware of a problem where Datto SaaS Protection customers hosted on 'aue1-bfyii-1533' are experiencing a disruption to SaaS Protection services and may receive a '500 Internal Server Error' when attempting to access their accounts. The Kaseya Engineering Team is actively investigating. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/