Incidentsby GlyphAutotask - Multiple Zones - Integrations attempting to utilize the API are unable to connect to Autotask
Nov 6, 21:36 UTCNov 6, 23:41 UTC
Duration
2h 5m
Impact
Minor
Root cause
Not disclosed
Kaseya, 90 days
89 incidents
Affected
Limited Release - LR01America East 1 - AE01America East 3 - AE03America West 2 - AW02America West 3 - AW03Australia / New Zealand - AU01United Kingdom 2 - UK02Autotask PSA - Limited ReleaseAutotask PSA - America EastAutotask PSA - America East 3Autotask PSA - America West 2Autotask PSA - America West 3Autotask PSA - UK 2 (United Kingdom)Autotask PSA - Australia / New Zealand
Final update
This incident has been resolved.
Timeline
- Resolved · Nov 6, 23:41 UTC
This incident has been resolved.
- Monitoring · Nov 6, 22:29 UTC
A fix has been implemented and we are monitoring the results.
- Identified · Nov 6, 21:36 UTC
We are aware of a problem where Integrations attempting to utilize the API are unable to connect to Autotask. The error received is an "Internal Server Error" with the message "The server encountered an internal error or misconfiguration and was unable to complete your request" The Kaseya Engineering Team have identified the issue and are working on a fix. If you need any assistance, please contact our support team for assistance through the Kaseya Support Portal. To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page.
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