Datto BCDR - Local Virtualization and Verification Will Not Execute Successfully on Windows 2003 and Windows XP 32‑bit Systems

Final update

We’re pleased to inform you that our Engineering team has released a fix that should resolve the problem where BCDR Agents operating on 32-bit versions of Windows Server 2003 and Windows XP are experiencing failures with screenshot verification, and local virtualization processes are not successfully initializing. If the problem is still occurring, please make sure your device is fully up to date on the latest OS version. Please note, we have started to roll out the update to devices on 05/11/2026 and the release will complete for all devices by 05/28/2026. Thank you for your patience and understanding. We remain committed to delivering exceptional service and continuous improvement. Best regards,

1. Resolved · May 14, 19:41 UTC
   We’re pleased to inform you that our Engineering team has released a fix that should resolve the problem where BCDR Agents operating on 32-bit versions of Windows Server 2003 and Windows XP are experiencing failures with screenshot verification, and local virtualization processes are not successfully initializing. If the problem is still occurring, please make sure your device is fully up to date on the latest OS version. Please note, we have started to roll out the update to devices on 05/11/2026 and the release will complete for all devices by 05/28/2026. Thank you for your patience and understanding. We remain committed to delivering exceptional service and continuous improvement. Best regards,