Incidentsby GlyphRocketCyber - Unable to switch Organizations
Sep 22, 19:51 UTCSep 23, 15:00 UTC
Duration
19h 9m
Impact
Minor
Root cause
Not disclosed
Kaseya, 90 days
89 incidents
Affected
EUUSRocketCyber - EURocketCyber - US
Final update
This incident has been resolved.
Timeline
- Resolved · Sep 23, 15:00 UTC
This incident has been resolved.
- Monitoring · Sep 22, 23:47 UTC
A fix has been implemented and we are monitoring the results.
- Investigating · Sep 22, 19:51 UTC
We are aware of a problem where RocketCyber users, who attempt to switch Organizations are encountering the following error, preventing users from being able to switch Organizations: Access Blocked [Organization name] does not have SSO enabled for this KaseyaOne Tenant To access this account, login directly at https://app.rocketcyber.com(US) or https://eu.rocketcyber.com(EU) RocketCyber's monitoring capabilities are unaffected and will continue to gather and send data to the RocketCyber platform. The Kaseya R&D Team is currently investigating and we will provide an update as soon as we have more information.
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