Kaseya Quote Manager - Quotes and Sales Orders Not Syncing to Autotask or ConnectWise

Final update

This incident has been resolved.

1. Resolved · Sep 28, 12:55 UTC
   This incident has been resolved.
2. Monitoring · Sep 28, 12:02 UTC
   A fix has been implemented and we are monitoring the results.
3. Identified · Sep 28, 11:27 UTC
   The Engineering Team identified the issue that caused the sync requests for both the Autotask PSA and ConnectWise PSA integrations to queue up. Mitigation measures have been applied to increase the throughput to help with processing the queue.
4. Investigating · Sep 28, 09:06 UTC
   We are aware of a problem where Quotes and Sales Orders created in Kaseya Quote Manager are not syncing over to Autotask. The Kaseya Engineering Team are aware of the issue and are currently investigating further. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/