Incidentsby GlyphMongoDB Atlas BI Connector: Connections and queries fail
Apr 17, 17:03 UTCApr 21, 13:45 UTC
Duration
3d 20h
Impact
Major
Root cause
Not disclosed
MongoDB, 90 days
12 incidents
Affected
MongoDB Atlas for Government
Final update
This incident has been resolved.
Timeline
- Resolved · Apr 21, 13:45 UTC
This incident has been resolved.
- Monitoring · Apr 20, 19:17 UTC
A fix has been implemented and we are monitoring the results. The launch of the fix should be complete by approximately 13:00 UTC 21 April 2026.
- Identified · Apr 17, 20:24 UTC
We have identified the issue affecting the Business Intelligence (BI) Connector in MongoDB Atlas for Government. We are working on a fix. While no workaround exists, data remains accessible to MongoDB clients. Affected users will not be able to connect to their clusters' BI Connectors. Cluster health is unaffected.
- Investigating · Apr 17, 17:03 UTC
We are currently investigating reports in MongoDB Atlas for Government that the Business Intelligence Connector (BI Connector) is failing. Affected users will have issues connecting to and querying their BI Connectors. No workaround has been identified at this time. Underlying cluster health is not affected.
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