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MongoDB · Data and observabilityJul 2, 2026, 10:45 UTC 4 months ago

AWS cluster backup and restore operations are failing

InformationalNot disclosedUpdated 46d ago
Jul 2, 10:45 UTCJul 2, 11:09 UTC
Duration
23m
Impact
Informational
Root cause
Not disclosed
MongoDB, 90 days
12 incidents
Affected
MongoDB Cloud
Status page

Final update

This incident has been resolved. AWS clusters should no longer encounter errors during backup and restore.

Timeline

  1. Resolved · Jul 2, 11:09 UTC
    This incident has been resolved. AWS clusters should no longer encounter errors during backup and restore.
  2. Monitoring · Jul 2, 10:50 UTC
    A fix has been implemented and we are monitoring the results.
  3. Investigating · Jul 2, 10:45 UTC
    We are currently investigating the issue where AWS cluster backup and restores are failing. This includes exports and manual downloads as well as restoring to another cluster. We are also investigation potential impact to other operations on AWS clusters such as modifying instance size.

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