Incidentsby IbisLive Agent Message Brokering Degradation
Nov 5, 15:57 UTCNov 5, 22:18 UTC
Duration
6h 21m
Impact
Minor
Root cause
Not disclosed
MoveWorks, 90 days
16 incidents
Affected
Live Agent Message BrokeringEmbedded AI AssistantEnterprise Messaging Integrations - Embedded AI AssistantLive Agent Chat / Handoff - Live Agent Message Brokering
Final update
This incident has been resolved.
Timeline
- Resolved · Nov 5, 22:18 UTC
This incident has been resolved.
- Monitoring · Nov 5, 20:11 UTC
A fix has been implemented: we rolled back the changes that caused the issue and the service is now returning to normal. We are actively monitoring to ensure stability. Thanks again for your patience.
- Identified · Nov 5, 16:35 UTC
The issue has been identified and a fix is being implemented.
- Investigating · Nov 5, 15:57 UTC
We’re currently investigating an issue affecting our AI Assistants’ live agent message brokering feature. At this time, the issue appears to be isolated to live agent chats initiated through the Embedded AI Assistant. We’ll provide updates as soon as we have more information. Thank you for your patience.
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