Incidentsby IbisSSO Login Issue Affecting My Moveworks Portal
Jan 21, 16:46 UTCJan 21, 18:02 UTC
Duration
1h 16m
Impact
Major
Root cause
Not disclosed
MoveWorks, 90 days
16 incidents
Affected
Paths WorkspaceMoveworks SetupQueries WorkspaceMoveworks DocumentationEvents WorkspaceSupportPlugins WorkspaceCommunityCreator Studio - Paths WorkspaceCreator Studio - Queries WorkspaceCreator Studio - Events WorkspaceCreator Studio - Plugins WorkspaceMy Moveworks Portal - Moveworks SetupMy Moveworks Portal - Moveworks Documentation
Final update
The issue has been fully resolved, and users should now be able to sign in to the My Moveworks portal using SSO normally. If you continue to experience problems, please contact support.
Timeline
- Resolved · Jan 21, 18:02 UTC
The issue has been fully resolved, and users should now be able to sign in to the My Moveworks portal using SSO normally. If you continue to experience problems, please contact support.
- Monitoring · Jan 21, 17:15 UTC
A fix has been implemented and we are monitoring the results.
- Identified · Jan 21, 17:04 UTC
We are now also observing that this issue is impacting customers using non Ping Identity SSO providers as well. Our engineering teams are continuing to investigate and remediate the root cause.
- Identified · Jan 21, 16:46 UTC
We have identified an issue preventing users from signing in to the My Moveworks portal. This appears to be affecting customers who use Ping Identity for authentication. We sincerely apologize for the inconvenience and are actively working to resolve the issue. We will provide updates as more information becomes available.
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