Incidentsby IbisIntermittent Ticket Submission Failures
Dec 30, 21:35 UTCDec 31, 02:00 UTC
Duration
4h 25m
Impact
Minor
Root cause
Not disclosed
MoveWorks, 90 days
16 incidents
Affected
Concierge
Final update
Our engineering team has deployed a hot fix to resolve the issue affecting ticket submissions. The incident should now be resolved. We appreciate your patience and apologize for the inconvenience.
Timeline
- Resolved · Dec 31, 02:00 UTC
Our engineering team has deployed a hot fix to resolve the issue affecting ticket submissions. The incident should now be resolved. We appreciate your patience and apologize for the inconvenience.
- Identified · Dec 30, 21:35 UTC
We have identified an issue that is impacting some customers during ticket creation: although tickets are being created successfully, the process is failing when we attempt to fetch the ticket, resulting in the error “Unsupported Ticket type for reference ID …” and preventing the submission from completing. We apologize for the inconvenience this is causing, and our team is actively working on a fix to restore normal ticketing functionality as quickly as possible. Impacted Regions: US, EU, CA, AU
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