Incidentsby IbisAI Assistant Answers Degradation
Jun 5, 13:08 UTCJun 5, 14:59 UTC
Duration
1h 51m
Impact
Minor
Root cause
Not disclosed
MoveWorks, 90 days
16 incidents
Affected
Enterprise SearchAnswers
Final update
This incident has been resolved.
Timeline
- Resolved · Jun 5, 14:59 UTC
This incident has been resolved.
- Monitoring · Jun 5, 14:26 UTC
A fix has been implemented and we are monitoring the results.
- Identified · Jun 5, 13:32 UTC
We are seeing some improvement, but failures are still occurring. We are actively working on a fix and will continue to provide updates.
- Investigating · Jun 5, 13:08 UTC
We are currently investigating an issue where the assistant is not serving answers from knowledge articles. We will provide updates as the investigation progresses.
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