Issues with AI Assistant responses
Feb 4, 12:17 UTCFeb 4, 14:51 UTC
Duration
2h 34m
Impact
Major
Root cause
Not disclosed
MoveWorks, 90 days
16 incidents
Affected
Moveworks AI Assistant
Final update
This incident has been resolved as of 6:12 AM PST. We appreciate your patience.
Timeline
- Resolved · Feb 4, 14:51 UTC
This incident has been resolved as of 6:12 AM PST. We appreciate your patience.
- Monitoring · Feb 4, 14:19 UTC
We have applied some fixes and are seeing improvements in the performance. We will continue to monitor the situation closely and provide another update as more information becomes available. We appreciate your patience and thank you for your ongoing support.
- Monitoring · Feb 4, 14:04 UTC
We appreciate your patience as our engineering team remains fully engaged and focused on restoring consistent performance. We will continue to monitor the situation closely and provide another update as more information becomes available. Thank you for your ongoing patience.
- Monitoring · Feb 4, 13:35 UTC
At this time, we are still noticing some intermittent slowness, and our team continues to work on fully resolving the issue. We will provide further updates as soon as possible.
- Monitoring · Feb 4, 12:17 UTC
We noticed an issue where some users were experiencing delays in the response and few users did not get any response from the Assistant at all. We have put in a fix for the same and are monitoring the results.
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