Incidentsby IbisNotification Delays via AI Assistant
Jan 28, 16:19 UTCJan 28, 20:40 UTC
Duration
4h 21m
Impact
Minor
Root cause
Not disclosed
MoveWorks, 90 days
16 incidents
Affected
ConciergeTriageEmployee Communications
Final update
This incident has been resolved. Thanks again for you patience and understanding.
Timeline
- Resolved · Jan 28, 20:40 UTC
This incident has been resolved. Thanks again for you patience and understanding.
- Monitoring · Jan 28, 18:14 UTC
A fix has been implemented and we are monitoring the results.
- Investigating · Jan 28, 16:19 UTC
We are currently investigating an issue where some users may be experiencing delays in notifications through the AI Assistant. This may impact ticketing, triage, employee comms, and other notifications. Our team is actively working to identify the root cause and restore full functionality as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience. We will provide updates as more information becomes available. Thank you for your understanding.
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