Incidentsby IbisPotential Search Retrieval Degradation
Jun 22, 17:15 UTCJun 23, 16:51 UTC
Duration
23h 36m
Impact
Minor
Root cause
Not disclosed
MoveWorks, 90 days
16 incidents
Affected
Enterprise Search
Final update
The fix has been rolled out for all impacted customers and this incident has been resolved.
Timeline
- Resolved · Jun 23, 16:51 UTC
The fix has been rolled out for all impacted customers and this incident has been resolved.
- Monitoring · Jun 23, 09:49 UTC
The fix has been rolled out to the majority of the affected customers; others will get the fix too shortly. We will keep you updated on the progress.
- Monitoring · Jun 22, 18:59 UTC
A fix has been implemented and we are monitoring the results.
- Identified · Jun 22, 17:15 UTC
We're aware of an issue causing degraded search retrieval for Knowledge Base articles and files. Affected customers may see incomplete or missing content in search results. Our engineering team has identified the issue and is actively deploying a fix. We apologize for the disruption and appreciate your patience as we work to resolve this. We'll share updates as remediation progresses.
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