Incidentsby IbisLive Agent Chat Degradation
May 12, 20:35 UTCMay 12, 20:55 UTC
Duration
20m
Impact
Critical
Root cause
Not disclosed
MoveWorks, 90 days
16 incidents
Affected
Live Agent Message BrokeringLive Agent Chat / Handoff - Live Agent Message Brokering
Final update
This incident has been resolved as of 1:45 PM PST. Live Agent Chat has been restored and is functioning as expected. We appreciate your patience and apologize for any inconvenience caused.
Timeline
- Resolved · May 12, 20:55 UTC
This incident has been resolved as of 1:45 PM PST. Live Agent Chat has been restored and is functioning as expected. We appreciate your patience and apologize for any inconvenience caused.
- Identified · May 12, 20:35 UTC
We have identified an issue where Live Agent Chat is not functioning for some users. Affected users are unable to be handed off to a live agent and may encounter an error when attempting to do so. We apologize for the inconvenience and are actively working to resolve this. Updates will be provided as they become available.
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