Incidentsby IbisAI Assistant Response Degradation in Microsoft Teams
Oct 27, 13:14 UTCOct 27, 15:27 UTC
Duration
2h 14m
Impact
Major
Root cause
Not disclosed
MoveWorks, 90 days
16 incidents
Affected
Microsoft TeamsEnterprise Messaging Integrations - Microsoft Teams
Final update
This incident has been resolved.
Timeline
- Resolved · Oct 27, 15:27 UTC
This incident has been resolved.
- Monitoring · Oct 27, 13:42 UTC
The AI Assistant’s performance has stabilized and we’re no longer seeing errors. We are continuing to monitor closely for any further issues. Thank you for your continued patience.
- Investigating · Oct 27, 13:25 UTC
We’ve confirmed that the issue appears specific to customers using the AI assistant in Microsoft Teams. The assistant’s performance has stabilized, but our team is continuing to investigate the underlying cause. Thank you for your patience.
- Investigating · Oct 27, 13:15 UTC
We are continuing to investigate this issue.
- Investigating · Oct 27, 13:14 UTC
We’re currently experiencing an issue where some users are facing failures or delays when interacting with the AI assistant. Our team is actively investigating and working to restore normal service as soon as possible. Thank you for your patience.
More from MoveWorks
Full historyDuplicate Employee Communications Messages on Microsoft Teamslasted 2h 48mMoveworks Assistant in Microsoft Teams Not Respondinglasted 1h 48mIntermittent Error Responses in the Moveworks Assistant on EmployeeWorks Web Applasted 4h 50mAgent Studio: Plugins page not loading for some roleslasted 1h 36mMoveworks Academy Access Issuelasted 19h 32mKnowledge Ingestion Delayslasted 2h 47m