Incidentsby IbisJira ITSM – Intermittent Update and Resolution Failures
Jun 18, 12:57 UTCJun 18, 20:31 UTC
Duration
7h 33m
Impact
Minor
Root cause
Not disclosed
MoveWorks, 90 days
16 incidents
Affected
Concierge
Final update
This incident has been resolved.
Timeline
- Resolved · Jun 18, 20:31 UTC
This incident has been resolved.
- Monitoring · Jun 18, 15:21 UTC
A fix has been implemented and we are monitoring the results.
- Identified · Jun 18, 12:58 UTC
We are continuing to work on a fix for this issue.
- Identified · Jun 18, 12:57 UTC
We're aware of an issue affecting Jira ITSM customers where tickets are not being automatically updated or resolved via the assistant. This is occurring intermittently during the ticket finalization step. Our team has identified the root cause and is deploying a hotfix. We appreciate your patience and will provide a follow-up update once this has been fully resolved.
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