2026-02-04 Dataset Staleness in Sydney Region

Final update

This incident has been resolved.

1. Resolved · Feb 5, 01:02 UTC
   This incident has been resolved.
2. Monitoring · Feb 5, 00:17 UTC
   We have worked with Snowflake to resolve the upstream outage, and the Sydney (AU-1) region has now recovered. Query capabilities and monitors are returning to normal, and we have confirmed that no data loss occurred during this event. We are currently monitoring the environment to ensure continued stability.
3. Identified · Feb 4, 23:02 UTC
   We have identified the root cause of the service disruption in the Sydney (AU-1) region as an upstream outage with Snowflake. This is currently impacting data ingestion, resulting in dataset staleness; however, no data loss is occurring. Additionally, users will find that monitors are not firing and query capabilities are currently unavailable. Our engineering team is actively working to mitigate these impacts, and we will provide further updates as the recovery progresses.
4. Investigating · Feb 4, 21:43 UTC
   Observe is experiencing some dataset staleness in the Deployment. Users may experience higher ingest latency/data staleness. No data loss is occurring. We have identified the root cause and will provide further updates as we learn more.