2026-05-12 Monitor emails not sending

Final update

The incident has been resolved.

1. Resolved · May 13, 22:39 UTC
   The incident has been resolved.
2. Monitoring · May 13, 15:45 UTC
   A fix has been implemented and we are monitoring the results.
3. Identified · May 13, 09:36 UTC
   The issue with outbound email delivery has recurred. Our team has re-engaged and is actively working on a resolution.
4. Monitoring · May 13, 05:33 UTC
   A fix has been implemented and we are monitoring to confirm full recovery. Email delivery has been restored for new notifications going forward. Email alerts and scheduled reports triggered during this incident will not be delivered. We will provide a final update once we have confirmed the service is fully restored.
5. Identified · May 13, 03:12 UTC
   We have identified the root cause of monitor email delivery failures affecting all Observe production regions and are working on a resolution.
6. Investigating · May 13, 01:40 UTC
   We are investigating an issue affecting outbound email delivery from the Observe platform in all production regions. Monitor alert notifications, scheduled report deliveries, and other product emails are not being sent. Our team is actively investigating the root cause and working to restore normal performance as quickly as possible. We'll provide updates as we learn more.