Incidentsby IbisUS Platform 1: Performance Degradation for UAI/ETM (IM-12931)
Oct 23, 05:39 UTCOngoing
Duration
Ongoing
Impact
Minor
Root cause
Not disclosed
Qualys, 90 days
50 incidents
Affected
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Enterprise TruRisk Management (ETM)US Platform 1 - Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)US Platform 1 - AssetView (AV)US Platform 1 - Enterprise TruRisk Management (ETM)US Platform 1 - Unified Dashboard (UD)
Final update
A fix has been implemented and we are monitoring the results.
Timeline
- Monitoring · Oct 24, 00:56 UTC
A fix has been implemented and we are monitoring the results.
- Identified · Oct 23, 14:36 UTC
We are continuing to work on a fix for this issue.
- Identified · Oct 23, 14:27 UTC
We are continuing to work on a fix for this issue.
- Identified · Oct 23, 07:46 UTC
The issue has been identified and a fix is being implemented.
- Investigating · Oct 23, 05:39 UTC
Qualys Cloud Platform Operations is currently investigating an issue causing delays in processing UAI/CSAM/GAV/ETM data in the UI on US Platform 1. Some users may experience delays in data appearing in the UI. Further updates will be shared as they become available. Incident Reference: IM-12931
More from Qualys
Full historyEU Platform 2: Performance Degradation in multiple modules (IM-12933)still openEU Platform 2: Delay in VM, PA and Container Security Processing [IM-12933]lasted 2h 34mUS Platform 01: Users accessing VMDR module getting redirected to login page [IM-12932]lasted 15h 40mEU Platform 2: High Portal-Indexing lag [IM-12919]lasted 38h 39mUS Platform 1: Delay in Data Processing (IM-12916)lasted 32h 55mUS Platform 4: VM Scans Erroring Out (IM-12906)lasted 5h 49m