Incidentsby Ibis[AP1, AP2, AP3, EU1, EU2, EU3, ME1, NA1, NA2, NA3, NA4] - Delayed Data Ingestion
Jul 6, 06:58 UTCJul 6, 15:50 UTC
Duration
8h 52m
Impact
Minor
Root cause
Not disclosed
SentinelOne, 90 days
0 incidents
Affected
USA (NA1)USA (NA4)Canada (NA3)Germany (EU1)Germany (EU2)Singapore (AP1)Australia (AP2)India (AP3)AI SIEM (Data) - USA (NA1)AI SIEM (Data) - USA (NA4)AI SIEM (Data) - Canada (NA3)AI SIEM (Data) - Germany (EU1)AI SIEM (Data) - Germany (EU2)AI SIEM (Data) - Singapore (AP1)
Final update
Services have been restored, and we are working to validate the health of your systems. While data ingestion has resumed, there is a temporary backlog of data still being processed. As systems catch up, you may see a surge in delayed alerts. This is expected behavior and does not indicate new or ongoing threats.
Timeline
- Resolved · Jul 6, 15:50 UTC
Services have been restored, and we are working to validate the health of your systems. While data ingestion has resumed, there is a temporary backlog of data still being processed. As systems catch up, you may see a surge in delayed alerts. This is expected behavior and does not indicate new or ongoing threats.
- Identified · Jul 6, 10:23 UTC
The underlying issue has been identified and our engineering teams are actively working to implement a fix. We will provide updates as we make progress and appreciate your continued patience as we resolve the incident.
- Identified · Jul 6, 06:58 UTC
We are aware of delays in data ingestion impacting some customers. You may experience a delay in the appearance of new data within your console, including security event data, asset inventories, or alerts. Our engineering team is investigating and working to restore normal data flow.