Incidentsby Ibis[EU1, NA1] - Multiple Consoles Inaccessible
Jul 12, 11:36 UTCJul 12, 16:58 UTC
Duration
5h 21m
Impact
Critical
Root cause
Not disclosed
SentinelOne, 90 days
0 incidents
Affected
USA (NA1)Germany (EU1)Platform Features - USA (NA1)Platform Features - Germany (EU1)Singularity Threat Services - USA (NA1)Singularity Threat Services - Germany (EU1)AI SIEM (Data) - USA (NA1)AI SIEM (Data) - Germany (EU1)Cloud Security - USA (NA1)Cloud Security - Germany (EU1)Endpoint Security - USA (NA1)Endpoint Security - Germany (EU1)Singularity Operations Center and Management Console - USA (NA1)Singularity Operations Center and Management Console - Germany (EU1)
Final update
All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.
Timeline
- Resolved · Jul 12, 16:58 UTC
All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.
- Identified · Jul 12, 14:37 UTC
The underlying issue has been identified and our engineering teams are actively working to implement a fix. We will provide updates as we make progress and appreciate your continued patience as we resolve the incident.
- Investigating · Jul 12, 12:00 UTC
We are aware of the ongoing service interruption during which time your console may be inaccessible. We are actively investigating the root cause. We apologize for the inconvenience and appreciate your patience as we work to resolve the issue.
- Investigating · Jul 12, 11:36 UTC
We are aware of the ongoing service interruption and are actively investigating the root cause. We apologize for the inconvenience and appreciate your patience as we work to resolve the issue.