Customers page not loading correctly for some stores
Oct 29, 23:07 UTCOct 29, 23:44 UTC
Duration
37m
Impact
Minor
Root cause
Not disclosed
Shopify, 90 days
0 incidents
Affected
Admin
Final update
This incident has been resolved.
Timeline
- Resolved · Oct 29, 23:44 UTC
This incident has been resolved.
- Monitoring · Oct 29, 23:39 UTC
A fix has been implemented and we are monitoring the results.
- Identified · Oct 29, 23:20 UTC
The issue has been identified and a fix is being implemented.
- Investigating · Oct 29, 23:11 UTC
We are currently investigating this issue.
- Identified · Oct 29, 23:07 UTC
Some merchants are currently unable to access Customers pages in their Shopify Admin. We are investigating and will keep you updated.
More from Shopify
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Jun 2422:57 UTC | Shop Pay unavailable | minor | 33m |
| Jun 2417:46 UTC | Some POS transactions are not completing on iOS devices Actions | major | 3h 6m |
| Mar 1315:24 UTC | Some Merchants are experiencing issues accessing Storefronts and Shopify Admins | critical | 41m |
| Oct 2515:50 UTC | Some merchants are encountering errors within their admin | major | 2h 42m |
| Jun 2106:59 UTC | We are investigating an issue preventing web traffic to our servers | major | 1h 12m |
| Jun 810:24 UTC | Assets not loading for some Shopify services | critical | 56m |
Sources: vendors' own status pages, published postmortems and SEC 8-K Item 1.05 filings, read daily. Times as reported. Logos via logo.dev; trademarks belong to their owners.