Some Merchants are experiencing issues accessing Storefronts and Shopify Admins
Mar 13, 15:24 UTCMar 13, 16:05 UTC
Duration
41m
Impact
Critical
Root cause
Not disclosed
Shopify, 90 days
0 incidents
Affected
AdminCheckoutStorefrontSupport
Final update
This incident has been resolved.
Timeline
- Resolved · Mar 13, 16:05 UTC
This incident has been resolved.
- Monitoring · Mar 13, 15:56 UTC
A fix has been implemented and the issues impacting Shopify Admins should now also be resolved. Checkouts, Storefronts and access to Support continues to be operational.
- Identified · Mar 13, 15:42 UTC
Checkouts, Storefronts, and our Help Center is fully recovered. We are continuing to work on the issues impacting Shopify Admins.
- Identified · Mar 13, 15:36 UTC
Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue.
- Investigating · Mar 13, 15:36 UTC
We are continuing to investigate this issue.
- Investigating · Mar 13, 15:35 UTC
Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue.
- Investigating · Mar 13, 15:24 UTC
We are continuing to investigate this issue.
- Investigating · Mar 13, 15:24 UTC
We are aware and investigating the issue. There are also issues with accessing our Help Center, please stay tuned here for updates.
More from Shopify
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Jun 2422:57 UTC | Shop Pay unavailable | minor | 33m |
| Jun 2417:46 UTC | Some POS transactions are not completing on iOS devices Actions | major | 3h 6m |
| Oct 2515:50 UTC | Some merchants are encountering errors within their admin | major | 2h 42m |
| Jun 2106:59 UTC | We are investigating an issue preventing web traffic to our servers | major | 1h 12m |
| Jun 810:24 UTC | Assets not loading for some Shopify services | critical | 56m |
| Mar 2212:30 UTC | Interruption in service on some stores | minor | 0m |
Sources: vendors' own status pages, published postmortems and SEC 8-K Item 1.05 filings, read daily. Times as reported. Logos via logo.dev; trademarks belong to their owners.