Incidentsby Glyph
Some Merchants are experiencing issues accessing Storefronts and Shopify Admins
Mar 13, 15:24 UTCMar 13, 16:05 UTC
Duration
41m
Impact
Critical
Root cause
Not disclosed
Shopify, 90 days
2 incidents
Affected
AdminCheckoutStorefrontSupport
Final update
This incident has been resolved.
Timeline
- Resolved · Mar 13, 16:05 UTC
This incident has been resolved.
- Monitoring · Mar 13, 15:56 UTC
A fix has been implemented and the issues impacting Shopify Admins should now also be resolved. Checkouts, Storefronts and access to Support continues to be operational.
- Identified · Mar 13, 15:42 UTC
Checkouts, Storefronts, and our Help Center is fully recovered. We are continuing to work on the issues impacting Shopify Admins.
- Identified · Mar 13, 15:36 UTC
Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue.
- Investigating · Mar 13, 15:36 UTC
We are continuing to investigate this issue.
- Investigating · Mar 13, 15:35 UTC
Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue.
- Investigating · Mar 13, 15:24 UTC
We are continuing to investigate this issue.
- Investigating · Mar 13, 15:24 UTC
We are aware and investigating the issue. There are also issues with accessing our Help Center, please stay tuned here for updates.
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