Some merchants encountering error messages within their admins

Final update

Between 07:53 - 8:45 UTC on October 29, 2026, we experienced errors affecting the Admin, including in the Shopify mobile app. A fix was implemented at 08:30 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

1. Resolved · Oct 29, 09:00 UTC
   Between 07:53 - 8:45 UTC on October 29, 2026, we experienced errors affecting the Admin, including in the Shopify mobile app. A fix was implemented at 08:30 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.
2. Identified · Oct 29, 08:43 UTC
   We've identified the problem impacting Admin and mobile version of Admin and we're working on a solution. Admin is now fully available and our team continues to work on the issues impacting the mobile version.
3. Investigating · Oct 29, 08:34 UTC
   We are continuing to investigate slow page loads and errors affecting Admin for some merchants. We will provide another update when more information is available.
4. Investigating · Oct 29, 08:18 UTC
   Merchants may experience errors or slow loading when trying to access the Shopify admin. Affected pages may fail to load and show the message "504 Gateway Time-out". We're investigating and will provide an update as soon as possible.